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Customization changes how an agent behaves. Use it for durable preferences, role definitions, tone, boundaries, model choice, and tool habits.

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Open Customization

  1. Open the dashboard.
  2. Find the agent.
  3. Choose Customize or the agent configuration control.
  4. Edit the profile, model, tools, or instruction sections.
  5. Save and sync when the surface asks for it.

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Identity

Use Identity for stable facts:
  • who the agent serves
  • the agent’s role
  • business context
  • team preferences
  • durable responsibilities
  • important boundaries
Example:

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Soul

Use Soul for conversation style:
  • tone
  • humor
  • formality
  • how direct the agent should be
  • what it should never sound like
Example:

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Agent Instructions

Use Agent Instructions for operating rules:
  • when to use tools
  • how to handle files
  • how to ask for approvals
  • when to start workflows
  • when to escalate
  • how to summarize work
Example:

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Model

Use Model for the agent’s default chat model. Leave it blank to follow the workspace default. Choose a suggested model from the picker, or enter a valid supported chat model slug when you need a specific model. The picker is the source of truth for current availability, context, and cost metadata. You can also change the model from Slack:
The change is stored on the agent and applies on the next turn.

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Save Behavior

Saving queues a runtime sync. SuperEmber loads the updated runtime automatically on the next message, or after a runtime restart finishes.

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Good Practices

  • Keep instructions durable, not task-specific.
  • Put temporary task details in Slack, not in the agent profile.
  • Give clear approval rules for external writes.
  • Remember that instructions guide behavior but do not bypass automatic review, team access, or connector policy.
  • Keep the agent’s purpose specific enough for fleet routing.
  • Use memory for durable facts and decisions, not one-off task context.