> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superember.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Product model

> Understand SuperEmber's identities, teams, delegation, workflows, knowledge, and governance.

SuperEmber is a multiplayer AI workforce. People delegate from channels; persistent agents divide work; workflows make repeated processes durable; Emberbase provides governed context; and review gates keep consequential actions controlled.

## The operating model

```mermaid theme={null}
flowchart LR
    CH[Channels] --> ID[Company AI, Personal Agent, or Team Agent]
    ID --> WF[Workforce agents]
    ID --> WO[Workflows]
    WF --> RV[Automatic review and human escalation]
    WO --> RV
    EB[Personal, team, and company Emberbase] --> ID
    EB --> WF
    RV --> RS[Results, approvals, and run history]
    RS --> CH
```

## Identities

| Identity        | Use it for                                                                    | Scope                            |
| --------------- | ----------------------------------------------------------------------------- | -------------------------------- |
| Personal Agent  | Your private preferences, personal accounts, activity, approvals, and memory. | One user.                        |
| Company AI      | General organization requests and fallback routing.                           | Organization.                    |
| Team Agent      | Shared work for one team, including its channels, tools, and workforce.       | Team members.                    |
| Workforce agent | A persistent specialist receiving work through its reporting line.            | Its team and allowed callers.    |
| Executive AI    | Protected coordination across Team Agents.                                    | Controlled executive membership. |

## Teams and Fleet

A team is the shared boundary for people and its AI workforce. Fleet is the organization chart showing Team Agents, workforce specialists, and reporting edges.

Delegation follows those visible parent-child relationships. A persistent workforce agent is sometimes called a subagent in generic AI terminology, but Fleet is the source of truth for SuperEmber's persistent workforce hierarchy.

## Channels

Slack is the primary self-serve channel. A linked channel can route to a Team Agent or use Company AI fallback. A team's Main channel hosts delegated operation threads and human escalation when configured.

Microsoft Teams and Discord operation surfaces depend on workspace availability and installation.

## Direct delegation and workflows

| Direct delegation                                 | Workflow                                              |
| ------------------------------------------------- | ----------------------------------------------------- |
| One-off or exploratory work.                      | A process that should repeat.                         |
| The agent can choose tools dynamically.           | The sequence, waits, and controls should stay stable. |
| One conversation and operation thread are enough. | The team needs versioned run history.                 |
| Review can happen around exact tool calls.        | Approval is an explicit durable step in the process.  |

## Review and approvals

Automatic review evaluates boundary-crossing tool calls and can approve, deny, or escalate the exact action. Personal connector approvals live in **My agent**. Delegated escalations live in the target team's Main operation thread. Workflow approvals and other human waits live in **Workflows → Inbox**.

## Emberbase

* **Personal Emberbase** is private to one user and Personal Agent.
* **Teamspace** is a team's section inside Company Emberbase.
* **Company Emberbase** holds organization-wide durable knowledge.

The visible wiki is canonical. Search before creating pages, update the narrowest existing source, and keep secrets out.

## Dashboard

The dashboard is the control room for workforce status, Personal Agent setup, teams, Fleet, workflows, approvals, connectors, Emberbase, usage, and run inspection. Daily delegation can stay in Slack while configuration and governance remain visible in the dashboard.

Continue with the [Quickstart](/get-started/quickstart) or the full [Onboarding overview](/onboarding/overview).